Privacy Policy

Flip Transportation 1 Inc (DBA Flip) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our freight and logistics services.

Please read this policy carefully. By using our services or providing us with your information, you agree to the practices described herein.

1. Company Identity

The legal name of this company is Flip Transportation 1 Inc. We also operate under the trade name Flip. All references to "Flip," "we," "our," or "the Company" in this Privacy Policy refer to Flip Transportation 1 Inc (DBA Flip), located at 97 Cammeron Ct, Aurora, IL 60504.

2. Information We Collect

Personal Information You Provide

We may collect the following types of personal information when you contact us, request a quote, or use our services:

• Full name and company name
• Email address
• Phone number (including mobile numbers used for SMS communications)
• Mailing and billing address
• Shipment origin and destination details
• Freight and cargo information
• Payment information (processed securely through third-party processors)

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and browser type
• Pages visited and time spent on site
• Referring website or source
• Device type and operating system

3. How We Use Your Information

Flip Transportation 1 Inc (DBA Flip) uses the information we collect to:

• Provide, manage, and fulfill freight and logistics services
• Communicate with you regarding your shipments, quotes, or inquiries
• Send SMS text messages related to shipment status, delivery notifications, and service updates (with your consent)
• Process payments and maintain billing records
• Comply with applicable laws and regulations, including USDOT requirements
• Improve our website and service offerings
• Respond to customer service requests

4. SMS Communications

How We Obtain SMS Consent

Flip Transportation 1 Inc (DBA Flip) obtains consent for SMS communications in the following ways:

• Written or electronic consent provided during the onboarding or quote request process
• Verbal consent obtained during phone calls, which is documented in our records
• Opt-in via web form, where the user explicitly checks a consent box

We do not send SMS messages to individuals who have not provided explicit consent. Consent is not a condition of purchasing our services.

No Sharing of SMS Opt-In Data

Your SMS opt-in consent and mobile phone number will not be shared with third parties or affiliates for their own marketing purposes. This data is used solely by Flip Transportation 1 Inc (DBA Flip) for the purposes described in this policy.

5. Information Sharing and Disclosure

Flip Transportation 1 Inc (DBA Flip) does not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

• Service Providers: Trusted carriers, logistics partners, and technology vendors who assist in delivering our services, under confidentiality agreements
• Legal Compliance: When required by law, court order, or governmental authority
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• Safety: To protect the rights, safety, or property of Flip, our customers, or the public

6. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure data storage, restricted access controls, and encrypted communications where applicable.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use appropriate means to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Shipment records may be retained for up to seven (7) years in accordance with applicable regulations.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of SMS communications at any time by replying STOP
• Withdraw consent for other forms of communication

To exercise any of these rights, contact us at compliance@fliptransportation.com.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

Flip Transportation 1 Inc (DBA Flip) reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact: